Returns policy

To enter requests for the returned goods, follow the procedure below.
Once the shipment is started, after a check by internal staff, you will receive confirmation of a credit in an amount equal to the refund of the disputed good.

It's possible to make a return of the items by exercising the right of withdrawal exclusively within 100 days from the day of invoice/shipping.

It's possbile to make a return of defective items, but will be accepted only articles intact and unused.

Tailor Made customization: The right of withdrawal on customized products by engraving is excluded according to art.59 Italian Consumer Code.

For more details, please consult the "Terms and Conditions" section.

1. LOGIN TO YOUR ACCOUNT

To make a return you must be registered and have completed an order on the Online Shop Sambonet.
Click on "Login" at the top right of the home page www.shop.sambonet.it and enter your login details.

2. FILL THE REQUEST

In your personal area, go to the section "My orders".
Check items to restiuire and specify the reason for your return request.

3. SEND YOUR REQUEST

Once your demand is inserted, you will receive by email an authorization code to be used to arrange the withdrawal with our courier.
After receiving and checking your return, we will proceed to the refund of the returned items. Otherwise, you will be contacted by our staff.

Accreditation will take place on the mode selected at the time of the return request, for an amount equal to the price reported on purchase documents of the item contested.

To monitor the status of returns, please see the section "My rendered" within your user area.

SAMBONET CUTLERY, SERVEWARE & HOLLOW WARE - AWARD WINNING DESIGN

At Sambonet we believe in style, in quality and in the beauty of our cutlery. Each Sambonet item, cutlery or hollow ware, is a unique project, built on history, research, development, and, just like a work of art, on originality. Made with distinguished artisan care, quality of materials, latest generation production techniques and secrets passed down from the company’s silversmith tradition, today the collections including knives, forks, spoons and many more cutlery items represent the perfect combination of Italian excellence, craftsmanship and good taste.