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Payment


METHODS OF PAYMENT

You can safety pay by:

  • Credit card (Visa, Mastercard)
  • Paypal (fast and safe way to send money and make an online payment).
  • SEPA Credit Transfer (powered by Setefi MyBank, it is an authorized payment from your home-banking service, without the need to communicate your bank details).
CHARGE

The charge occurs on your account only when you'll receive an email with the confirmation of shipping.

The total amount of your purchase is debited from the account at the time of the actual delivery of the goods, which could also be a few days after the confirmation of your purchase.

NON-ACCEPTANCE OF PAYMENT

The reasons for non-acceptance of the payment can be different: try to check the card details entered when ordering as the expiry date, the type and number of paper.
If the problem persists, please contact our customer service.

CANCELLED ORDER AND REFUND AMOUNT

In the event that your order had problems (i.e. some of the items in your order have problems or become no longer available), due to technical and administrative issues, we reject the entire order, deleting the shipping and returns with the full amount you paid.

In this case, you will be promptly notified by email from our Customer Service. If you'll require the same items, you'll need to redo your order at a later time, when the items will come available back again.

INVOICE

To view and download your invoice, go to your Profile page and select "My Orders". Next to each purchase you will find the list of your purchases, with the invoice icon. Click on the icon to download the invoice in pdf format.